Bilingual Client Services Specialist - Birmingham, Alabama

Available Vacancies:2
Job Reference:S_739473
Position Type:Temp to Perm
Sector:Administrative & Support Services
Industry:Banking and Finance
Working Hours:8:00 AM - 5:00 PM
Location:Birmingham, Alabama
Salary:US$15.25 - US$15.25 per hour
Contact:Valerie Guy Gentry, Contact Code: 79425, eStaff, United States


e-staff is currently seeking customer service candidates for a Hoover financial call center. The positions are long-term temporary, and are temp-to-hire opportunities. The position is receiving incoming calls from business and commercial clients. The hours are Monday - Friday, 8:00 - 5:00, with a paid 4-week training period.

Primary responsibilities:

- Receive inbound calls from Business or Commercial clients seeking assistance with preregistration on the new security platform

- Place proactive outbound calls to educate clients and assist with preregistration in the new security platform

- Follow proper procedure to verify the identity of inbound callers before providing instructions

- Use active listening techniques and probing questions to determine any issues confronting the client

- Identify the root cause(s) of client's issue in order to provide effective resolution

- Clearly document all client interactions in contact tracking application

- The expectation is for agents to provide our clients with superior customer service on every call The agent receives full training in basic Banking and Treasury Management

Examples of some of the tasks are listed below. There are no sales or promotional work involved in these positions.

o Train clients in navigating a range of Treasury Management online applications

o Troubleshoot issues clients may encounter using these online applications

o Transactional questions

o Research and correct account transaction errors

o Process stop payments

o Create or pull reports and statements

o Answer questions related to most aspects of Commercial accounts such as:

A. Commercial Loans

B. Investment Activity

C. Fraud prevention

D. Wires

E. Electronic payments

Receive inbound calls from Business or Commercial clients
Use active listening techniques and probing questions

Working hours: 8:00 AM - 5:00 PM

Helpdesk, Finance, and Customer Service

High School


Bilingual in Spanish
Minimum of three years call center experience

Qualified candidates should apply online, if they have never applied with e-staff and upload an updated resume to your new profile. If you have previously applied with e-staff, please email an updated resume to

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Helpdesk, Finance, and Customer Service


Bilingual in Spanish Minimum of three years call center experience