Call Center Representative Inbound - Birmingham, Alabama

Available Vacancies:10
Job Reference:S_798328
Position Type:Temporary
Sector:Accounting & Auditing
Industry:Accounting
Experience:Experienced
Working Hours:8:00 AM - 5:00 PM
Location:Birmingham, Alabama
Salary:US$15.25 - US$15.25 per hour
Contact:Basting, Tammie, Contact Code: 79425, eStaff, United States
Phone:205-823-2517

Description

Primary responsibilities:
- Receive inbound calls from Business or Commercial clients seeking assistance with preregistration on the new security platform
- Place proactive outbound calls to educate clients and assist with preregistration in the new security platform
- Follow proper procedure to verify the identity of inbound callers before providing instructions
- Use active listening techniques and probing questions to determine any issues confronting the client
- Identify the root cause(s) of client's issue in order to provide effective resolution
- Clearly document all client interactions in contact tracking application
- The expectation is for agents to provide our clients with superior customer service on every call The agent receives full training in basic Banking and Treasury Management

Responsibilities:
Examples of some of the tasks are listed below. There are no sales or promotional work involved in these positions.
o Train clients in navigating a range of Treasury Management online applications
o Troubleshoot issues clients may encounter using these online applications
o Transactional questions
o Research and correct account transaction errors
o Process stop payments
o Create or pull reports and statements
o Answer questions related to most aspects of Commercial accounts such as:
A. Commercial Loans
B. Investment Activity
C. Fraud prevention
D. Wires
E. Electronic payments

Working hours: 8:00 AM - 5:00 PM

Skills:
--Good analytical and problem solving skills
--High level of comfort when dealing with technical information
--Demonstrated skills in Microsoft Word and Excel
--Adaptability and flexibility to quickly adjust to changing project needs
--Previous experience with banking systems (Treasury Management a plus).
--Two or more years Customer Service or Help Desk experience.

Education:
High School

Experience:
Experienced

Qualifications:
?? Excellent customer service skills with a focus on a superior customer experience
?? Self motivated with a drive for excellence in every aspect of performance
?? Communicate clearly and professionally both in oral and written forms
?? Effective organizational skills with the ability to retain product knowledge and manage material vital to daily role


none

We match great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Skills

--Good analytical and problem solving skills --High level of comfort when dealing with technical information --Demonstrated skills in Microsoft Word and Excel --Adaptability and flexibility to quickly adjust to changing project needs --Previous experience with banking systems (Treasury Management a plus). --Two or more years Customer Service or Help Desk experience.

Qualification

?? Excellent customer service skills with a focus on a superior customer experience ?? Self motivated with a drive for excellence in every aspect of performance ?? Communicate clearly and professionally both in oral and written forms ?? Effective organizational skills with the ability to retain product knowledge and manage material vital to daily role