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Bilingual Customer Support Associate

Tuesday, january 08, 2019
Available Vacancies:10
Job Reference:S_719889
Position Type:Temporary
Sector:Administrative & Support Services
Industry:Secretarial and Administration
Experience:Entry Level
Working Hours:8:00 AM - 7:00 PM
Location:Albany, New York
Salary:US$11 - US$15 per hour
Contact:Kinnie, Nicole, Contact Code: 79430, Accustaff, United States
Phone:518-869-8523

job description:

Currently Accustaff's client is looking to hire in the Colonie, NY area. We are looking for Bilingual (Spanish/English) Associates for this temp-to-hire position. This is for one of our fortune 500 clients, as there is an opportunity for growth within this company for the right candidate. You are able to make a difference everyday assisting with our clients helpline call ins for cases in NYS child support. If you are an individual who has time management skills and has a drive to succeed in your place of work then please apply here with us. This is a Monday to Friday position. Full- time preferred. OT is available. Once you are hired on directly to the client, your pay base rises to 13 an hour plus with an additional uncapped performance pay on top of that! Earnings are unlimited! You will have paid training for 3.5 weeks from 9-5:30 Monday to Friday ( Mandatory attendance for all hours of training as this is entry level) This is inbound calls only.

Responsibilities:
Respond to telephone inquiries and complaints using standard scripts and procedures.
Gather information from the caller to properly resolve the situation.
Communicate appropriate options for resolution.
Investigate and resolves complaints.
Refer non-routine inquiries and complaints to senior level Call Center Representatives.
Use a computer system to research inquiries and log customer calls.
Perform other duties as assigned.

Working hours: 8:00 AM - 7:00 PM

Skills:
Communication skills
Time management
Computer usage
Speak and Read Spanish fluently

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
GED or HS Diploma
Spanish/English Speaking
willing to go through a background check and drug screening if offered position.


Click and apply now and upload your resume for consideration. Send your resume to Nkinnie@accustaff.com with times available to interview asap to set up your interview.
We interview Monday to Thursday 9 to 10:45 a.m and again from 2-3:45 p.m. Friday interview times vary.

We match great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Skills

Communication skills Time management Computer usage Speak and Read Spanish fluently

Qualification

GED or HS Diploma Spanish/English Speaking willing to go through a background check and drug screening if offered position.