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Bilingual Client Services Specialist

Monday, march 11, 2019
Available Vacancies:2
Job Reference:S_739473
Position Type:Temp to Perm
Sector:Administrative & Support Services
Industry:Banking and Finance
Experience:Experienced
Working Hours:8:00 AM - 5:00 PM
Location:Birmingham, Alabama
Salary:US$15 - US$15 per hour
Contact:Valerie Guy Gentry, Contact Code: 79425, eStaff, United States
Phone:205-823-2517

job description:

e-staff is currently seeking customer service candidates for a Hoover financial call center. The positions are long-term temporary, and are temp-to-hire opportunities. The position is receiving incoming calls from business and commercial clients. The hours are Monday - Friday, 8:00 - 5:00, with a paid 4-week training period.

Primary responsibilities:

- Receive inbound calls from Business or Commercial clients seeking assistance with preregistration on the new security platform

- Place proactive outbound calls to educate clients and assist with preregistration in the new security platform

- Follow proper procedure to verify the identity of inbound callers before providing instructions

- Use active listening techniques and probing questions to determine any issues confronting the client

- Identify the root cause(s) of client's issue in order to provide effective resolution

- Clearly document all client interactions in contact tracking application

- The expectation is for agents to provide our clients with superior customer service on every call The agent receives full training in basic Banking and Treasury Management


Examples of some of the tasks are listed below. There are no sales or promotional work involved in these positions.

o Train clients in navigating a range of Treasury Management online applications

o Troubleshoot issues clients may encounter using these online applications

o Transactional questions

o Research and correct account transaction errors

o Process stop payments

o Create or pull reports and statements

o Answer questions related to most aspects of Commercial accounts such as:

A. Commercial Loans

B. Investment Activity

C. Fraud prevention

D. Wires

E. Electronic payments

Responsibilities:
Receive inbound calls from Business or Commercial clients
Use active listening techniques and probing questions

Working hours: 8:00 AM - 5:00 PM

Skills:
Helpdesk, Finance, and Customer Service

Education:
High School

Experience:
Experienced

Qualifications:
Bilingual in Spanish
Minimum of three years call center experience


Qualified candidates should apply online, if they have never applied with e-staff and upload an updated resume to your new profile. If you have previously applied with e-staff, please email an updated resume to resumes.bham@e-staff.com.

We match great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Skills

Helpdesk, Finance, and Customer Service

Qualification

Bilingual in Spanish Minimum of three years call center experience